Trusta Clinic is a DHA-licensed aesthetic medical center located in Downtown Dubai, UAE. We are committed to protecting the privacy and confidentiality of personal information entrusted to us by our patients, website visitors, and training program participants. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable Dubai Health Authority (DHA) regulations.

1. Information We Collect

We collect information that you provide directly to us and information generated through your use of our services:

1.1 Personal Identification Information

• Full name, date of birth, gender, and nationality
• Emirates ID or passport number (for patient registration)
• Contact details including phone number, email address, and residential address
• Emergency contact details

1.2 Medical and Health Information

• Medical history, existing conditions, allergies, and current medications
• Consultation notes, diagnosis, and treatment records
• Before-and-after photographs (with your consent)
• Laboratory results and referral documents

1.3 Financial Information

• Payment method details (credit/debit card or insurance information)
• Transaction history for services rendered

1.4 Website and Digital Information

• IP address, browser type, and device identifiers
• Pages visited, time spent on our website, and referral sources
• Information submitted through contact forms or appointment booking

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing medical consultations, aesthetic treatments, transplant procedures, and wellness services
• Scheduling and managing appointments, follow-ups, and treatment plans
• Processing payments and managing billing records
• Complying with DHA licensing requirements and maintaining mandatory medical records
• Communicating important updates about your treatment or our services
• Sending appointment reminders via SMS, WhatsApp, or email
• Improving our website, services, and patient experience
• Conducting internal audits, quality assurance, and staff training
• Sending promotional communications about new treatments or offers (with your consent)

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual necessity: to provide medical and aesthetic services you have requested
• Legal obligation: to comply with DHA regulations and UAE healthcare laws
• Vital interests: in medical emergencies requiring immediate intervention
• Legitimate interests: for quality improvement, fraud prevention, and clinic operations
• Consent: for marketing communications and non-essential data processing

4. Medical Records and Confidentiality

As a DHA-regulated facility, Trusta Clinic maintains strict medical confidentiality. Your health records are stored securely and are accessible only to authorized medical professionals involved in your care. We retain medical records for a minimum of ten (10) years following your last visit, or as required by applicable UAE law. All clinical staff are bound by professional confidentiality obligations.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With licensed medical specialists or hospitals when a referral is required for your care
• With your health insurance provider for claims processing and pre-authorization
• With DHA, Ministry of Health, or other regulatory authorities as legally required
• With trusted third-party service providers (e.g., SMS platforms, CRM systems) under strict data processing agreements
• In an emergency, with emergency services or your designated next of kin
• Where required by a court order or other lawful authority

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data storage, secure access controls, regular staff training on data privacy, and periodic security reviews. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure.

7. Cookies and Website Tracking

Our website (trustaclinic.ae) uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and measure the effectiveness of our content. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website. We use Google Analytics and similar tools solely for statistical analysis purposes.

8. Your Rights

Under UAE data protection law, you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to correction: request correction of inaccurate or incomplete information
• Right to erasure: request deletion of your data where legally permissible
• Right to restriction: request that we limit how we process your data
• Right to data portability: receive your data in a structured, commonly used format
• Right to withdraw consent: for any processing based on your consent

To exercise any of these rights, please contact our Data Privacy Officer at info@trustaclinic.ae or call +971 54 333 9090. We will respond within 30 days of receiving your request.

9. Children’s Privacy

Our services may be provided to minors with the written consent of a parent or legal guardian. We do not knowingly collect personal data from individuals under the age of 18 without parental authorization. If you believe we have inadvertently collected such data, please contact us immediately.

10. International Data Transfers

Your personal data is primarily stored and processed within the UAE. In the event that data is transferred to a third party outside the UAE, we ensure that appropriate safeguards are in place in accordance with UAE PDPL requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Trusta Clinic Aesthetic Medical Center

Downtown Dubai, UAE

Phone: +971 54 333 9090

Email: info@trustaclinic.ae

Website: www.trustaclinic.ae

Commitment to Patient Confidentiality and Data Protection

In Trusta Clinic, safeguarding patient information is a fundamental part of our medical responsibility. We are fully committed to maintaining the confidentiality, integrity, and security of all personal and medical data shared with us.

All patient records are handled in accordance with applicable DHA regulations and UAE healthcare privacy standards. Furthermore, access to sensitive information is strictly restricted to authorized medical personnel who require it for clinical purposes only.

We implement secure data management systems designed to protect against unauthorized access, misuse, or disclosure. As a result, patients can trust that their personal information remains protected throughout every stage of their care journey.

Transparency and Trust in Patient Care

Trust is central to the care we provide at Trusta Clinic. We are committed to operating with full transparency in how patient data is collected, used, and protected.

By maintaining strict confidentiality standards and ethical medical practices, we aim to provide patients across Dubai with a safe, reliable, and trustworthy healthcare experience.